All live chat interactions are saved and stored in a secured server database for no more than 30-days and are expertly reviewed for quality assurance purposes. You will also be instantly notified by email of any and all new leads generated from your website and online marketing efforts.
Our Online Agents are available year-round every day (except on major holidays including New Years Day, Labor Day, Thanksgiving and Christmas) from 10 a.m. to 10 p.m. EST to chat with online prospects.
Our goal is to answer 90% of chats live within 15 seconds. The operations team monitors chat conversations in real time, with post chatsummary reporting, and custom alerts for every chat taken from a customers website.
ReadyChat provides live assistance programs that drive online lead conversions through the sales process so you can focus on the more important aspects of your business.