Posted March 10, 2013, 10:49 AM by ReadyChat
Massachusetts real estate firm nets profitable transactions in first weeks of chat services
A family-owned and operated real estate firm in Massachusetts set out to capture leads in the virtual world by equipping their website with an innovative chat service.
Jack Conway & Co., Realtors enlisted the Toronto-based ReadyChat to provide live chat services that instantly engage visitors to the Conway website anytime of the day or night. The proactive service, company leaders say, arms the Massachusetts company with an advantageous recruitment tool for generating leads and potential business.
After a two-month test period, Conway was set to pilot ReadyChat services with real customers in January 2013. In the first 30 days, the pilot increased real estate leads by 15 percent. After 60 days, quality leads increased by 20 percent. During that same period, Conway closed on two deals delivered through ReadyChat that totaled nearly a million dollars.
“We began a trial with ReadyChat in November 2012 and within 30 days, we had converted two leads into sales totaling $800,000,” said Al Becker, senior vice president of sales and marketing at Jack Conway. “The program presents Conway as a 24/7 organization and that helps us fulfill that commitment to our customers.”
Jack Conway and Co., Realtors is among more than 100 real estate firms throughout North America who have partnered with ReadyChat for online engagement and lead generation tools.
“Conway has built an impeccable reputation based on personal interactions and relationships,” said Justin Shum, President and CEO of ReadyChat. “We regard it as the utmost professional compliment that Conway entrusted us to provide live chat services that can help build their business and maintain their brand and values.”
About Jack Conway & Co., Realtor
Jack Conway & Co., Realtor opened in 1956 and has remained family owned and operated and locally based for nearly 60 years. Founded by the late Jack Conway, the company has grown to 42 offices that stretch from the North Shore to Boston, Cape Cod and the South Coast. The company provides quality one-stop real estate and mortgage services to customers and clients, including residential and commercial sales and leases, mortgage financing, relocation services, appraisal services and property management. Jack Conway & Co., Realtor is a proud member of The Leading Real Estate Companies of the World, and was recognized among the top real estate companies in Massachusetts by Banker and Tradesman in 2010.
ReadyChat is a premiere full-service live chat provider that serves the real estate industry across North America. Founded in 2011 and based in Toronto, the ReadyChat team helps new homebuilders, real estate brokers and agents develop, manage, and execute an effective live chat system and service to help improve website lead conversion and overall customer satisfaction.
For more information on ReadyChat partnerships, contact Ehson Rahmati, VP Business Development of ReadyChat, at email@example.com.